Thank you for shopping with Culuvo!

All purchases are final and non-refundable. If you are unsatisfied with your purchase you may return it within the first 30 days of your purchase and we will issue a store credit. If 30 days have passed since your purchase, we are unable to offer store credit at that time.

Eligibility for Store Credit

• Your item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• To complete your return, we require a receipt or proof of purchase.
• If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, complete our product return process

Exempt Goods

The following are exempt from credits:

• Gift cards
• Some health and personal care items
• Personalized items

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your credit or exchange.

• If you are approved, then your return will be processed, and a credit will automatically be applied to your account, within 5 business days. Exchanges will be processed according to the posted processing time for the item. 

Shipping

• Returns must be sent to the following Address: Culuvo PO Box 4271 Naperville, IL 60567.
• You will be responsible for paying for your own shipping costs for returning your item.
• Please note, we cannot guarantee that we will receive your returned item.